ZOÉ Store guarantees that the processing of personal data of our customers, suppliers, and users is carried out in accordance with the provisions of Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations.

Our commitment is to ensure that all personal information is collected, stored, used, and protected in a responsible and transparent manner.

During your interaction with our physical and digital channels, we may collect:

• Full name and identification number.
• Physical shipping and billing address.
• Email address and contact number (phone/WhatsApp).
• Payment information (processed only through certified payment gateways).
• Your pet’s data (name, species, breed, age, allergies, or preferences).
• Purchase history and browsing activity on our website.

Your data is used for:

• Sales and order management: invoicing, dispatch, and delivery.
• Direct communication: confirmations, updates, and support.
• Personalization: recommendations, promotions, and reminders based on your history.
• Regulatory compliance: legal, tax, and contractual obligations.
• Fraud prevention and security: identity validation and transaction protection.

We may share your data with partners under strict confidentiality agreements, solely to ensure service delivery:

• Shopify: the platform on which we operate our e-commerce.
• Secure payment gateways: ePayco, Wompi, PayPal, among others.
• Courier and logistics companies: Coordinadora, Servientrega, DHL, etc.
• Marketing and CRM services: email marketing, social networks, and loyalty systems.

Under no circumstances will your data be sold or transferred to third parties for purposes other than those authorized.

In accordance with Law 1581 of 2012, you have the right to:

• Know what data we have and how we use it.
• Update, correct, or rectify inaccurate information.
• Request proof of your authorization.
• Revoke authorization or request deletion of your data (except where there is a legal obligation to retain it).
• File complaints with the Superintendence of Industry and Commerce (SIC) if you believe your rights have been violated.

ZOÉ Store adopts technical and administrative protocols to protect your information:

• SSL encryption on our website.
• Restricted access exclusively to authorized personnel.

Your data will remain in our databases while there is an active commercial relationship or until the purpose for which it was collected is fulfilled. Afterwards, it may be securely deleted at the customer’s request, unless a regulation requires it to be retained for a longer period.

ZOÉ Store reserves the right to modify this policy at any time to adapt to legal, technical, or operational changes.