At ZOÉ Store, we ship to:

• All of Colombia, through certified carriers such as Servientrega, Coordinadora, or Inter Rapidísimo.
• The United States, in selected categories through our office in Florida.
• Other countries, only in special cases and subject to specific customs, tax, and additional cost conditions.

• We process orders within 1 to 3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Estimated delivery times are:
• Bogotá: 1–3 business days (same-day delivery depending on availability).
• Other cities in Colombia: 2–7 business days.
• U.S.: 3–10 business days (depending on the city and selected service).

Delivery times may vary due to weather, logistics, customs, or force majeure conditions.

• The cost is calculated automatically at checkout based on the order’s weight, size, and destination.
• We offer free shipping in Colombia for purchases over $150,000 COP during promotional or permanent campaigns (when expressly stated).
• For international orders, import taxes or customs duties are the responsibility of the customer.

• Once your order has been shipped, you will receive a tracking code via email or WhatsApp.
• You may also request your order status through our support channel.

• Shipments are made to the address provided by the customer. ZOÉ Store is not responsible for delivery failures resulting from incomplete or incorrect addresses.
• If an order is returned due to an address error, the customer must cover the reshipping cost.
• For high-value orders, we may require a delivery signature or identity verification.

• All orders must be inspected upon delivery.
• Any claim for damage, loss, or shipping error must be made within 48 hours of receipt, sending photos and details to our contact channels listed on the website.
• In case of loss during transit, we will coordinate with the carrier the search and compensation process.

Some products have limitations due to their nature:

• Food and perishable products: may not be available for international shipping.
• Liquids and electronics with batteries: subject to airline and customs restrictions.